Refund policy

Vicumo gowns are made to order and cut to your measurements. Because each gown is produced specifically for you, our return terms differ from standard retail.

Cancellations You may cancel your order for a full refund within 48 hours of purchase. After 48 hours materials have been purchased and production has been scheduled, and orders cannot be cancelled or refunded.

Custom and made-to-order gowns Gowns produced to custom measurements are final sale. We do not accept returns or exchanges on custom orders for reasons of fit preference, change of mind, or a change in wedding plans.

Fit Minor alterations are normal on a bridal gown. Every order includes a $150 alteration allowance toward tailoring by a local seamstress. If your gown arrives with a manufacturing defect, or with finished measurements that deviate materially from the measurements you submitted, contact care@vicumo.com within 5 business days of delivery with clear photographs and we will arrange a remake, repair, or refund at our discretion.

Damaged shipments If your gown arrives damaged in transit, photograph the packaging and the garment and contact care@vicumo.com within 48 hours of delivery. We will file a carrier claim and work toward a resolution.

Standard-size gowns Where a gown is purchased in a standard listed size rather than to custom measurements, you may request a return within 14 days of delivery. The gown must be unworn, unaltered, with all tags attached and in its original packaging. Contact care@vicumo.com to start a return; returns sent without prior authorisation will not be accepted. Return shipping is at the customer's expense unless the return is due to our error.

Refund processing Approved refunds are issued to the original payment method within 10 business days of us receiving and inspecting the returned item. Your bank or card issuer may take additional time to post the refund.

Contact care@vicumo.com — we respond within 1 business day, Monday to Friday.